Subscription and Refund Terms

Last updated: March 21, 2025



Intro


These Subscription and Refund Terms (hereinafter, the "Terms") describe how we offer Service subscriptions to users and how users can purchase and manage them.



Trial period


We may offer you a free or paid (for a small payment) trial subscription for the Service. Unless you cancel no later than 24 hours before the end of the trial subscription, you will be automatically charged a price indicated on the payment screen for a chosen subscription period.



Discount


Occasionally, we offer users a discount on Service subscriptions. Please note that after the end of the subscription period, you will be automatically charged for the total subscription price.



Payment


Your subscription payments are processed by third-party payment systems.


You gain access to the Service by selecting one of the subscription plans, subscribing to the selected plan and confirming payment by any available payment methods. By signing up, you authorize us to bill you regularly using this payment method for your subscription on a schedule of your choice - weekly, monthly, annually, or otherwise.


To avoid being charged, please cancel your subscription by contacting us at [email protected] no later than 24 hours before the end of your subscription period.



Add-On Items


In addition to your purchased subscription, we may offer you add-on items (e.g. wellness guides) for an additional one-time fee. This purchase is optional: your subscription is not conditional on such a purchase. As a general rule, Add-On item purchases are final and cannot be canceled, and we will not refund any transaction once it has been made.



Subscription (renewal)


Your subscription renews automatically at the end of the chosen period (week, months, 6 months, or otherwise, depending on the option selected by you at the time of purchase) until you cancel it.



Subscription (cancellation)


Unless you unsubscribe, you'll be charged at the beginning of each billing cycle according to your subscription terms (for example, weekly, annually, or another period).


If you want to unsubscribe, please contact us by e-mail at [email protected] at least 24 hours before the end of the free trial or the current subscription period.



Refunds



General refund rules


The fees you have paid for the Services are non-refundable, except as otherwise stated in this Policy or required by applicable law.


However, we provide you with a money-back guarantee option (the "Money Back Guarantee") if you have complied with the Terms and applicable law.


Kindly note that only compliance with the requirements above allows you to receive a refund under the Money Back Guarantee. The Money Back Guarantee does not apply to the following cases:


  • Personal reasons (you did not like the product, it did not meet your expectations, etc;)
  • Financial reasons (you did not expect that you would be charged, that the trial version would be converted to a subscription, that the subscription would automatically renew, or that the services would be paid for, etc.).
  • Lack of use (if you purchased the subscription but did not engage with the service)

To qualify for our Money Back Guarantee, all of the following conditions must be met:


  • You must contact our support team within 30 days of your initial purchase date and before your subscription period ends
  • You must have followed the recommendations in your personalized plan for at least 7 consecutive days
  • Share which recommendations you followed regularly and why they didn't work for you. Please include details about how you used them in your daily life.

For automatic subscription renewals, we offer refunds under the following conditions:


  • If you contact us within 48 hours of an automatic renewal charge, which ensures that you have not used the program after renewal

We also consider individual refund requests in cases of:


  • Technical issues accessing the materials
  • Special circumstances (illness, emergencies)
  • Incorrect or unintended charges (including billing errors or unauthorized transactions)

We will review your application and notify you whether your application is approved.


Please note that only fulfillment of the above requirements allows you to receive a refund under the Money-back Guarantee. Generally, if you do not meet the conditions of our Money-back Guarantee set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or as required by applicable law.


Depending on the jurisdiction in which you are located and/or made the payment for the subscription to the Service, you may be entitled to a refund within a certain period of time from the date of purchase or other additional refund terms (also known as "cooling-off period"). Please check the section "Your refund rights available under applicable laws" for the most common refund terms under the laws of various locales.



Request for Refund


To request a refund:


  • Email our support team at [email protected] from the same email address used to create your account
  • Include in your email:
    • Subject line: "Refund Request — [Your Order Number]"
    • A detailed explanation of which recommendations you followed and why they didn't work for you

PAY ATTENTION! THE USER MUST SEND ALL REQUESTS FOR REFUNDS FROM THE EMAIL ADDRESS USED TO LOG IN TO THE SITE.



Your refund rights are available under applicable laws


Note for the EU residents: If you are an EU resident, you have the right to withdraw from the agreement for the purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.


You hereby expressly consent to the immediate performance of the agreement and acknowledge that you will lose your right of withdrawal from the agreement once our servers validate your purchase and the applicable purchase is successfully delivered to you. Therefore, you will not be eligible for a refund unless the digital content is defective.


Note for California residents: Users in California have the right to request a refund according to the applicable customer protection laws.


Note for Texas residents: While Texas law does not specify a mandatory refund period, we extend our General refund rules to Texas residents.


Note for UK residents: Users in the United Kingdom have the right to cancel their digital app purchase and receive a full refund within 14 days of purchase ('cooling-off period') under the Consumer Contracts Regulations.


Note for Canada (Ontario and Quebec) residents: Users in Ontario and Quebec have the right to request a refund within 7 days of purchasing the digital app, as per the relevant Consumer Protection acts of states.


Please note! If this section does not cover your refund rights depending on your jurisdiction of residence, please inform us of your rights (if possible, with a link to the relevant Consumer Protection Act), and we will review your request individually.



Changes


To the maximum extent permitted by applicable laws, we may change subscription fees at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on the Service and/or by sending you an email notification or in another prominent way. If you do not wish to pay the new fees, you can cancel the applicable subscription prior to the change going into effect.



Contact info


You can contact us by e-mail [email protected]